Effective Date: August 30, 2026
1. Overview
FITNESS OPREMA d.o.o. za trgovinu i usluge, the operator of our official e-commerce website www.oprema-fitness.com that features our curated mini fitness equipment collection to help you stay consistent and crush every fitness milestone anywhere, has designed this Refund and Returns Policy to outline clear, transparent terms for all post-purchase processes for our valued customers. We are proud to hold a 35k+ verified review rating from our global fitness community, and every policy term is crafted to protect the fair interests of both our customers and our business operations.
The most critical rule of this policy is that we do not approve any standalone “refund only” requests under any circumstances. No request that does not involve the return of the purchased physical product to our designated return address will be eligible for a full or partial refund. This rule applies to all product categories in our mini fitness equipment catalog, regardless of order value, customer membership tier, or the nature of the reported issue, with no exceptions permitted.
2. Contact Details for Returns Inquiries
If you have any questions, require clarification on policy terms, or wish to initiate a return process, you may reach our dedicated post-sales support team via the following official channels:
- Entity Name: FITNESS OPREMA d.o.o. za trgovinu i usluge
- Official Website: www.oprema-fitness.com
- Contact Email: phynx@oprema-fitness.com
- Physical Address: Riječka ulica 10, 10000 Zagreb, Croatia
- Contact Phone Number: +385 1 659 0326
Our support team operates during standard business hours, and we will respond to all valid return-related inquiries within 48 working hours to guide you through every step of the process.
3. Eligibility Criteria for Return Requests
All return submissions must meet the following requirements to be considered for processing:
- Your request must be submitted within 30 calendar days from the date you receive your ordered mini fitness equipment. Any request submitted after this 30-day window will not be approved for return processing.
- The product you intend to return must be in unused, resalable condition, with all original packaging, user manuals, included accessories, and product labels fully intact. Products that show signs of heavy wear, improper use, damage caused by the customer, or missing components will not be accepted for return.
- You must provide valid proof of purchase, including your order number and the order confirmation email we sent you at the time of checkout, to verify the product was originally purchased directly from our official website.
- You are required to cover the full cost of return shipping to our designated warehouse address, unless the returned product has been confirmed by our quality inspection team to have a manufacturing defect that existed prior to delivery.
Once you submit a valid return request that meets all above criteria, our team will send you a pre-authorized return label and clear instructions on where to send the product within 3 business days. We strongly advise customers to keep the shipping tracking number for their return parcel until we confirm we have received and inspected the returned item.
4. Strict Prohibition on Refund-Only Requests
To ensure fairness for every customer who shops on our platform, no request for a refund without the full physical return of the corresponding product will be approved, no matter the scenario. Even if you report minor quality issues, delayed delivery experiences, or dissatisfaction with the product’s performance, you are not eligible to keep the purchased fitness equipment and receive a full or partial refund in place of a return.
This no-refund-only policy is in place to prevent unfair misuse of our post-sales system, ensure we can keep our mini fitness equipment pricing accessible for all members of our fitness community, and guarantee that every returned item that is still in resalable condition can be restocked and offered to other customers at a fair price. Any customer who submits repeated refund-only requests that do not comply with this policy may have their future return privileges temporarily restricted at our discretion.
5. Inspection Process After Receiving Returned Items
Once our warehouse team receives your returned parcel, our professional quality control team will conduct a full, detailed inspection of the product within 5 working days. The inspection will verify that all eligibility requirements are met, confirm no non-authorized damage has been done to the equipment, and validate the reason for return that you noted in your original request.
After the inspection is completed and your return has been fully approved, you will have two official options available, and no standalone direct refund will be processed without your explicit selection:
- Full Store Credit: You can choose to receive 100% of your original order value in the form of store credit that can be used for any future purchase of mini fitness equipment on our website, with no expiration date and no additional restrictions on use.
- Exchange for an Alternative Product: You can choose to exchange the returned item for another product of equal or higher value from our curated catalog of fitness equipment. If you select a higher value product, you will only need to pay the small difference between the original item price and your new selected item.
In very rare cases where the returned product is confirmed to have a serious, irreversible manufacturing defect that makes full repair impossible and no suitable exchange or store credit arrangement can be mutually agreed on, a refund of 100% of your original payment amount will only be issued after the product is fully inspected and marked as disposed of by our quality team. Under no circumstances will this refund ever be issued before we receive and inspect the physical product you purchased.
6. Exclusions From Return Eligibility
The following categories of products are not eligible for return at all, even if you submit a full return request:
- Custom-made or personalized mini fitness equipment that was produced according to your specific custom specifications and cannot be resold to other customers
- Clearance items marked as “final sale” on our product detail pages at the time of checkout
- Products that were damaged after delivery due to improper storage, accidental misuse, or failure to follow the official user manual instructions that come with the equipment
If you have any additional questions about whether your product is eligible for return, you may contact our support team before submitting a return request, and we will provide you with a clear assessment based on your specific order details.
7. Policy Updates
We reserve the right to make minor updates and adjustments to this Returns and Refund Policy as needed to align with new operational standards or regulatory requirements. Any revisions will take effect after we post the updated version on our official website with a revised effective date, and all orders placed after that new effective date will be subject to the updated policy terms. All orders that were paid for before the policy update will follow the terms of the policy that was in place at the time of your original purchase.