Effective Date: August 30, 2026
1. Introduction
FITNESS OPREMA d.o.o. za trgovinu i usluge, the operator of our official e-commerce platform www.oprema-fitness.com that features our curated mini fitness equipment collection made to help you stay consistent and crush every fitness milestone anywhere, has created this Shipping Policy to lay out clear, transparent terms for all order delivery processes for our global fitness community. Backed by 35k+ verified user reviews from satisfied customers, every term below is designed to ensure you receive your ordered fitness gear reliably, accurately and with full visibility at every step of the delivery journey.
2. Shipping Support Channels
If you have any questions about shipping rates, delivery timelines, lost parcels, or special delivery requests for your order, our dedicated logistics support team is ready to assist you via the following official contact details:
- Full Operating Entity: FITNESS OPREMA d.o.o. za trgovinu i usluge
- Official Website: www.oprema-fitness.com
- Contact Email: phynx@oprema-fitness.com
- Physical Registered Address: Riječka ulica 10, 10000 Zagreb, Croatia
- Support Hotline: +385 1 659 0326
All shipping-related inquiries will receive a formal response within 48 business hours, and we will provide real-time updates on your parcel status directly once we verify your order information.
3. Order Processing Timeline
All submitted orders will enter our formal processing workflow within 12 hours after your payment is confirmed successfully. Our in-house logistics team will inspect each ordered mini fitness equipment unit for quality accuracy, match all included accessories to your order details, and seal the parcel with shock-resistant packaging tailored for fitness gear to prevent damage during transit.
For all standard orders placed on working days, the whole processing workflow will be completed within 2 business days. Orders submitted on weekends, official Croatian public holidays, or major promotional event peak periods may take up to 3 additional business days for processing, and we will send you a notification email in advance if any minor processing delay is expected for your order. You will receive an order confirmation email right after you finish checkout, and a separate shipping confirmation email as soon as your parcel leaves our Zagreb warehouse.
4. Shipping Regions and Available Delivery Options
We support two core delivery schemes for all customers shopping on our platform, covering both domestic Croatian locations and cross-border European destinations:
4.1 Domestic Croatia Shipping
For orders with delivery addresses within the territory of Croatia:
- Standard Free Shipping: All orders with a total value over 300 HRK qualify for free standard shipping. The delivery usually takes 2 to 4 business days after the processing is completed.
- Express Paid Shipping: Customers who select the express shipping option at checkout will pay a flat rate of 49 HRK, and their orders will be delivered to the specified address within 1 same business day after processing finishes, for all locations within Zagreb and most major Croatian cities.
4.2 Cross-border EU Shipping
For orders with delivery addresses located in other European Union member states:
- Standard Shipping: This option charges a flat shipping fee of 99 HRK for all orders under 800 HRK, and offers free delivery for all orders with total value over 800 HRK. The standard delivery timeline ranges from 7 to 12 business days after the parcel departs our warehouse.
- Dedicated Express Cross-border Shipping: For customers who want to receive their mini fitness equipment faster, this paid option costs 199 HRK regardless of order value, and guarantees delivery within 3 to 6 business days, with full real-time tracking available for the entire cross-border transit route.
All shipping fees are calculated automatically at checkout based on your entered delivery address and selected delivery option, with no hidden surcharges applied later.
5. Order Tracking and Delivery Rules
Once your parcel is dispatched from our Zagreb warehouse, you will receive a dedicated tracking link in your shipping confirmation email, which you can use on our official website to check the real-time location of your fitness equipment parcel any time, from departure to final delivery. All orders are required to be signed for by you or a designated recipient at the delivery address at the time of arrival. If no one is available to sign for the parcel on the first delivery attempt, our courier will leave a delivery notice at your address, and schedule up to 2 additional free re-delivery attempts at your requested time window.
If your tracking information shows that the parcel has been marked as delivered, but you have not received your order, you must notify our support team within 7 calendar days, and we will launch a full investigation with our courier partner immediately. If the investigation confirms the parcel was lost after being marked as delivered without your signature, we will arrange a full reshipment of your ordered products for free, with no extra charges required from you.
6. Delivery Address Modification and Failed Delivery Handling
You can request to modify your designated delivery address at no extra cost, as long as you submit the request before the order processing is completed and your parcel is dispatched. Once the parcel has been handed over to our courier partner, address modification requests will require an additional 49 HRK processing fee for domestic shipments, and 99 HRK for cross-border EU shipments, as specified by our logistics providers.
In the event that multiple re-delivery attempts fail, or you choose to refuse the delivery of the parcel without prior communication with our support team, the parcel will be returned to our Zagreb warehouse. You will be responsible for covering the full round-trip shipping costs before we can arrange a reshipment of your order, or process further post-sales arrangements according to our Returns and Refund Policy.
7. Unforeseen Circumstances
In rare cases such as extreme adverse weather conditions, unexpected customs clearance delays for cross-border orders, or temporary courier network disruptions, the estimated delivery timeline may be extended for a short period. Our team will proactively send you notification emails to keep you informed of the status, and arrange appropriate compensation such as exclusive store discount coupons for your next purchase if the delay lasts more than 10 business days for domestic orders.