Effective Date: August 30, 2026
1. Introduction and Acceptance of Terms
Welcome to the official e-commerce platform operated by FITNESS OPREMA d.o.o. za trgovinu i usluge, accessible at www.oprema-fitness.com. Our platform hosts a carefully curated mini fitness equipment collection, made to help you stay consistent and crush every fitness milestone anywhere you choose to train, backed by over 35k verified customer reviews from our thriving global fitness community.
These Terms of Service set out the legally binding rules, rights, and obligations that govern your access to, and use of, our website, all related services, product purchases, and community features. By creating an account, browsing our product catalog, placing an order, or interacting with any section of our platform, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), that you have full legal capacity to enter into this binding agreement, and that you have read, fully understood, and agree to be bound by every provision outlined in these Terms.
If you do not meet the age requirement, or do not agree with any part of these Terms of Service, you are not permitted to access our website, make any purchases, or use any of our services. We reserve the right to refuse access to our platform to any user, at our sole discretion, at any time for any reason.
2. Official Contact Information
For all inquiries, reports, or formal communications related to these Terms of Service, your account, orders, or any disputes arising from your use of our platform, you may contact our authorized administrative representative through the following official channels:
- Full Operating Entity: FITNESS OPREMA d.o.o. za trgovinu i usluge
- Official Website: www.oprema-fitness.com
- Official Contact Email: phynx@oprema-fitness.com
- Registered Physical Address: Riječka ulica 10, 10000 Zagreb, Croatia
- Customer Support Hotline: +385 1 659 0326
All formal written communications sent to our registered address or official email will receive a verified response within 7 business days of confirmed delivery.
3. Description of Services
www.oprema-fitness.com is a dedicated e-commerce platform designed exclusively for the sale of professionally tested, high-quality mini fitness equipment suitable for home use, office training, travel workouts, and all other scenarios where you want to maintain your fitness routine without access to a full commercial gym. Our product catalog includes portable resistance bands, foldable yoga mats, adjustable compact dumbbells, travel-friendly foam rollers, door-mounted pull-up bars, mini exercise bikes, and a wide range of other space-efficient fitness accessories curated by our in-house team of certified fitness trainers.
In addition to product sales, our platform also offers registered users free access to exclusive workout guides, fitness progress tracking tools, member-only promotional discounts, a user review community space, and dedicated post-purchase customer support to help you get the maximum value out of every piece of fitness equipment you purchase from us. All services we provide are intended for personal, non-commercial use by individual end customers. Unauthorized resale of products purchased from our platform for commercial profit is strictly prohibited under these Terms.
4. User Account Registration and Security
Certain features of our website, including saving favorite products, accessing faster checkout, tracking long-term order history, and joining our member rewards program, require you to create a registered user account. When you register for an account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and current contact details. You may not register an account using a false identity, impersonate any other individual or entity, or create multiple duplicate accounts for the purpose of circumventing promotional limits or policy restrictions.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your password, and for all activities that occur under your registered account. You agree to notify us immediately if you detect any unauthorized access to your account, or any security breach that compromises your login details. We cannot be held liable for any loss or damage arising from your failure to protect your account information, or from unauthorized actions that were performed using your account before you notified our support team of the security issue. We reserve the right to suspend or terminate any user account that we determine, at our sole discretion, has violated any provision of these Terms, submitted false registration information, or been used for fraudulent activities.
5. Product Information, Pricing, and Order Processing
We make every reasonable effort to ensure that all product descriptions, images, specifications, and performance details displayed on www.oprema-fitness.com are as accurate and up to date as possible. However, minor variations in product color, material finish, or dimension may exist due to differences in manufacturing batches or individual screen display settings, and these minor discrepancies do not qualify as valid product defects. All mini fitness equipment sold on our platform comes with a minimum 12-month manufacturer warranty, the full terms of which will be included in the product packaging when your order is delivered.
All product prices displayed on our website are listed in Croatian Kuna (HRK), and all applicable local sales taxes will be automatically added to your order total at checkout, based on the shipping address you provide. We reserve the right to adjust product pricing on our platform at any time, without prior notice, to reflect changes in material costs, shipping fees, market demand, or promotional scheduling. The price that was displayed on the product page at the exact moment you submitted your completed checkout order will be the final price applied to your transaction, and we will not alter that price after your payment is confirmed.
When you place an order on our platform, you submit a formal offer to purchase the selected products at the listed total price. We reserve the right to accept or decline this order offer for any reason, including scenarios where the product you ordered is listed at an incorrectly marked price due to a typographical error, the product is unexpectedly out of stock, or our internal fraud detection system flags the order as potentially unauthorized or high risk. If we decline your validly submitted order for any reason after your payment has been processed, we will issue a full 100% refund of the total paid amount back to your original payment method within 5 business days, with no additional deductions or fees applied.
6. Payment Terms
All payments for orders placed on www.oprema-fitness.com are processed through our PCI-DSS certified, secure third-party payment processing partners. We currently accept all major international credit and debit cards, verified digital wallet services, and approved local Croatian payment methods. By submitting your payment details during checkout, you confirm that you are the legal authorized holder of the payment method being used, and you authorize us to charge your selected payment method for the full total value of your order, including all applicable product costs, taxes, and selected shipping fees.
We do not store your full sensitive payment card information on our own website servers at any time, all payment data is handled exclusively by our audited, regulated payment providers to ensure maximum financial security for all customers. If your payment transaction fails for any reason during the checkout process, you will not be charged, and you may re-submit your payment attempt after resolving the underlying technical issue. You agree that you will not file any unauthorized chargebacks or payment disputes with your bank or payment provider for valid, fulfilled orders that have been properly delivered to you, outside of the return and refund processes clearly outlined in our separate Returns and Refunds Policy. Any user who submits repeated unjustified chargeback claims against completed orders will have their user account permanently suspended, and may be restricted from accessing our platform in the future.
7. Intellectual Property Rights
All content published on www.oprema-fitness.com, including all website design elements, original text, product photographs, workout guide materials, logos, brand trademarks, video content, website code architecture, software features, and all other digital assets, is the exclusive intellectual property of FITNESS OPREMA d.o.o. za trgovinu i usluge, or is used by us with explicit permission from the relevant rights holders. This content is protected by all applicable copyright, trademark, and intellectual property laws across the European Union and around the world.
You may not reproduce, distribute, publicly display, modify, resell, or commercially exploit any of the copyrighted content on our website for any purpose without our explicit written prior approval. You are permitted to download, save, or print limited copies of website content for your own personal, non-commercial reference use, for example to save a workout guide for your personal training use. Any unauthorized attempt to scrape, copy, or republish large portions of our platform content, or use our registered trademarks without permission, constitutes a violation of these Terms, and we reserve the right to pursue all available legal remedies to stop this activity and recover any resulting damages.
8. User Conduct and Prohibited Activities
When accessing and using our platform, you agree that you will not:
- Use our website for any illegal, unlawful purpose, or in violation of any local, national, or international law that applies to your location of residence.
- Attempt to gain unauthorized access to any other user’s account, our website server systems, or any private non-public sections of our platform.
- Upload, transmit, or distribute any malicious software, viruses, malware, or harmful code that is designed to disrupt, damage, or interfere with the normal functionality of our website.
- Harass, abuse, or harm other registered users of our platform, post offensive, defamatory, or unlawful content in our public review sections or community forums, or impersonate any FITNESS OPREMA d.o.o. za trgovinu i usluge employee or authorized representative.
- Submit any false, misleading reviews about our products, or artificially manipulate user review ratings in collusion with other users for commercial gain.
- Use any automated system, including bots, web scrapers, or crawlers, to access our website in a manner that sends more request messages to our servers than a human user could reasonably generate in the same period of time, without our prior written consent.
- Resell, redistribute, or commercially reship products purchased from our platform to third parties at marked up prices, as part of any unauthorized commercial resale business.
Any user activity that violates this section will result in immediate temporary or permanent account suspension, and we reserve the right to report serious violations to relevant law enforcement authorities if necessary.
9. Third-Party Links and Services
Our website may occasionally include hyperlinks to external third-party websites, including links to our official social media community pages, partner fitness coaching resources, or verified third-party payment and logistics service providers. We do not operate, control, or take responsibility for the content, privacy policies, or terms of service of any of these external third-party platforms. We provide these links only as a convenience for our users, and the inclusion of any external link on our website does not imply our official endorsement of the linked site’s content or services.
You acknowledge and agree that FITNESS OPREMA d.o.o. za trgovinu i usluge will not be held liable for any damages or losses that arise from your use of any external third-party website that you access via a link posted on our platform. We strongly recommend that you review all applicable terms of service and privacy policies for any external site you visit after leaving our official website, before submitting any personal information or making any purchases on those platforms.
10. Limitation of Liability
To the maximum extent permitted by applicable Croatian and European Union law, FITNESS OPREMA d.o.o. za trgovinu i usluge, our directors, employees, partners, and authorized agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our website or purchased products, including but not limited to lost profits, lost fitness progress, personal injury claims that do not result from proven product manufacturing defects, or data loss incidents that are caused by your own failure to maintain secure account information.
Our total aggregate liability for any and all claims arising from your use of our platform, regardless of the legal theory on which the claim is based, will never exceed the total monetary amount you have paid to us for the specific order or service that is the subject of your claim. Certain jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental damages, so some of the above limitations may not apply to you if those local jurisdiction laws are in conflict with these clauses.
11. Modifications to Terms of Service
We reserve the right to update, modify, or revise the provisions of these Terms of Service at any time, at our sole discretion, to reflect changes in our business operations, new legal regulatory requirements, or updates to our available platform features. When we publish material changes to these Terms, we will update the effective date listed at the top of this document, post a prominent notification banner on the homepage of www.oprema-fitness.com, and send an official notification email to all registered user accounts at least 14 calendar days before the revised Terms are scheduled to take effect.
Your continued use of our website, browsing of product catalog, or placement of new orders after the new effective date of the revised Terms will constitute your full acceptance of all the updated changes. If you do not agree to the revised version of these Terms after the changes go into effect, your only available recourse is to stop accessing our website, close your registered user account, and cease all use of our services.
12. Termination of Agreement
These Terms of Service will remain in full force and effect for as long as you maintain an active account on our platform, or continue to access and use our website services. We may immediately terminate or suspend your user account, and block all future access to our platform, at our sole discretion, without prior notice, if we determine that you have violated any provision of these Terms, failed to make payment for completed orders, or engaged in fraudulent or unlawful activity that harms our platform or other users.
You may also terminate your account and end this agreement at any time, by submitting a formal request to our support email at phynx@oprema-fitness.com asking for full account deletion. Even after your account is terminated, all clauses of these Terms that are intended to survive the end of the agreement, including intellectual property rights, payment liability rules, limitation of liability provisions, and dispute resolution clauses, will remain in full legal effect indefinitely.
13. Governing Law and Dispute Resolution
These Terms of Service are governed by, and will be interpreted in full accordance with, the laws of the Republic of Croatia, without regard to any conflict of law principles. Any dispute, claim, or controversy arising out of or related to these Terms, your use of our website, or any order you placed on our platform will first be addressed through good faith, direct negotiation between you and our authorized support team for a minimum period of 30 calendar days, to try to reach a mutually acceptable solution without formal legal proceedings.
If the dispute cannot be resolved through this direct negotiation process, all formal legal proceedings will be exclusively filed in the competent courts located in the city of Zagreb, Croatia, and you irrevocably consent to the personal jurisdiction and venue of these courts. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, that specific provision will be severed from the rest of the document, and all remaining clauses of these Terms will remain in full force and effect, fully valid and enforceable.